Product and Services

	Silverback's VOIP service is split in to two networks, the Post Paid SBASP network and the Prepaid iTouch Communications network. Both networks operate independently of one another. The two networks has been put in place for redundancy purposes, protect customers and prepare for drastic government policy changes and Political Risk Management.
	Silverback has created a powerful Service Management System (SMS) that customers can lease a license as an ASP or purchase a license for their use. Making our proprietary package affordable to any company providing Internet related services. The SMS is a system to easily track: Accounts, Customers, Sales, Trouble Tickets, Billing and much more. It is also built with an open API so that other modules and systems can easily be integrated into it.
	In relation to our VOIP service Silverback built a proprietary SIPc server. The SIPc is a Software IP PBX that works with any SIP IP Phone, ATA, Soft Phone or Wifi phones. The SIPc offers many features for basic PBX services including Voice Mail, Call Transfer, Call Conferencing and call hold.

 
Download SilverbackASP Services Overview

Silverback ASP provides a new world of rendering global communication with our Internet communication service (VoIP). The Internet service enables users to make and receive telephone calls through the Internet by utilizing our proprietary version of SIP technology. Because our service is IP based, anyone worldwide with an Internet broadband connection can benefit by using our Internet service to contact people throughout the world via our 763 access points.

Silverback ASP gives subscribers the ability to use our SIP application to not only communicate from IP Phone to IP Phone for FREE but also to communicate to Analog phones throughout the world creating Location Independence.

Advent of VoIP

The Days of Analog phones, WAP/GSM and PBX's are now numbered as VoIP is quickly becoming the center hold of telecoms technology. Even the best analog systems are nearing the end of their life cycle, with a large percebtage of manufacturers discontinuing product lines in favor of IP telephony-enabled replacements.

New 3G mobile communication will even rely on SIP VoIP applications to control CSCF (Call State Control Functions), provide user application and service applications. 4G is now defined as Application based phones called WiFi SIP Phones. 5G is even in the works with WiMax SIP Phones. And 6G I expect will be the convergence of 3G technologies with 4 and 5G technologies.

However, VoIP applications are not part of the Telco Hardware world. They are Layer 4 to 7 of the OSI model and are pure Internet based. Technologies such as SIP and H323 are quickly becoming the center requirement for future Telecommunications. This is primarily due to the fraction of cost it takes to develop and configure the software compared to the millions needed to purchase the traditional analog hardware switches.

The driving force behind the move is more efficient use of Bandwidth, increasing reliability of the Internet, more optimized solutions and Cheaper Prices. To be able to transmit more over less faster at much cheaper prices while offering a multitude of free services.

VoIP enables calls from country to country for FREE as long as the traffic is on the Internet and, is very economical when calling to world wide PSTN phones.

This allows for an oppurtunity opportunity of a technical paradigm shift in how we approach global telecommunication models.

What is VoIP?

Voice Over Internet Protocol is the ability to dial international phone number at 1/4 or less the charge of normal analog phone systems. It also enables FREE calling between numbers on the same Silverback/iTouch network anywhere in the world enabling location independence.

What is PSTN?

The PSTN is the Publicly Switched Telephone Network. It provides the analog telephone lines to each house and corporation. Although DSL traverses across the same lines it is not considered part of the proprietary domain owned by the Telcos, rather, it is a part of that neutral nebulous of the Internet realm.

Companies that are most successful with CRM strike the right balance between corporate business intelligence requirements and the needs of the representatives who use the solution everyday. SilverbackASP has a long history of helping companies achieve this balance and understands not only the corporate needs but the end users requirements as well.

Centralizing Data and Communications under our On-Demand ASP allows companies to focus on business decisions rather then the technical ones; achieving higher success and quality while maintaining growth and efficiency.

The Key to a Successful ASP is ensuring Internet Accessibility, Data Availability, User Flexibility, Business Scalability and Speedy Deliverability. SilverbackASP has built the most powerful tool in Asia Today.

Definitions Portal: The highest level of security access to establish user definitions for all additional portals. Example: setting Trouble Ticket Email addresses, Order Form Templates and drop down box Services.

• Defining properties and Parameters
• Setting SMTP and Email Addresses
• Establishing Products and Service
• Setting SBASP Forms
• Setting SBASP Tags

Sales Management Portal: The Sales Management Portal is a read only portal for customer information and is set up as the third level of security whereas sales people and other divisions not associated with system administration or account creation/deletion access the system.

• Customer Detail tracking (read only)
• Service Rate Detail tracking (read only)
• Account Statement Tracking
• Quotation Management and Archive
• Order Form Management and Archive
• MRC Invoice Archive
• NRC Invoice Management and Archive
• Sending of Account Statements to Customers
• Payment Status of Invoice Management
• Work Flow Processes
• Shared Document Management System
• Trouble Ticket Management
• * Calendar and Scheduling
• * Sales Lead, Contact and Opportunity Tracking and Status
• * Activity Tracking and updated Status
• * Sales Reporting Management

Administration Portal: This portal is for Customer and Account Administrators and is the second highest security level. Within the Administration Portal customers can be created, edited and disabled. Also high level reports can be created from this portal.

• Customer and Account Creation, Edit and Activations
• On-Line Account Status
• Total Account Tracking
• Logs and Data Records (example: VOIP CDR’s, IP TV access logs, Internet users)
• VOIP Tracking System
• Service Rates look up
• MRC Service Billing initiation and management
• Customer CDR or Access Record management
• Basic Trouble Ticket management: Open, Update, Close and Low, Medium and High priorities
• Reporting System
• * Product Tracking
• * Inventory Management
• * Ecommerce Shopping Cart
• * International Payment Gateway and eMall
• * Detailed CRM
• * Call Center Module, Auto Dialer and Success tracking

Customer Portal: The Customer Portal is the web based front end of the system whereas customer can log in to their own account information through the service providers home page and view their data on record, logs and usage, and open customer initiated Trouble Tickets.

• Customer details (read only)
• Usage logs: CDR, Access, Usage archives
• Service Rates look up
• News and Announcements
• Support Access via chat, Click2Call and customer initiated Trouble Tickets
• Customer i-Communities access

SilverbackASP has developed our proprietary version of a Software IP PBX we call our SIPc. Much like our SMS we have developed this product as an ASP so that companies can lease the license and have access to their IP PBX and related services from multiple locations.

Telephony Services

• Voicemail System
  • Password Protected
  • Separate Away and Unavailable Messages
  • Default or Custom Messages
  • Multiple Mail Folders
  • Web Interface for Voicemail Checking
  • E-mail notification of Voicemail
  • Voicemail Forwarding
  • Visual Message Waiting Indicator
  • Message Waiting Stutter Dialtone
• Auto Attendant
• Interactive Voice Response
• Overhead Paging
• Flexible Extension Logic
  • Multiple Line Extensions
  • Multi-Layered Access Control
  • Direct Inward System Access
• Directory Listing
• Conference Bridging
  • Unlimited Conference Rooms
  • Access Control
• Call Queuing
• ADSI Menu System
  • Support for Advanced Telephony Features
  • PBX Driven Visual Menu Systems
  • Visual Notification of Voicemail
• Call Detail Records
• Local Call Agents
• Remote Call Agents
• Protocol Bridging
  • Provides seamless integration of technologies
  • Offers a unified set of services to users regardless of connection type
  • Allows interoperability of VoIP systems

Call Features

• Music on Hold
• Music on Transfer
  • Flexible mp3 based system
  • Volume Control
  • Random Play
  • Linear Play
• Call Waiting
• Caller ID
• Caller ID Blocking
• Caller ID on Call Waiting
• Call Forward on Busy
• Call Forward on No Answer
• Call Forward Variable
• Call Transfer
• Call Parking
• Call Retrieval
• Remote Call Pickup
• Do Not Disturb

Voice Mail Voice Mail servers can be configured to send VM to your email account or, you can check you VM via a URL call monitor similar to your emailer and/or you can check VM the old fashioned way by using your IP Phone and dialing in.

Scalability:

• TDMoE
  • Allows Direct Connection of SIPc PBX
  • Offers Zero Latency
  • Uses Commodity Ethernet Hardware
• Voice over IP
  • Allows for Integration of Physically Separate Installations
  • Uses commonly deployed data connections
  • Allows a unified dialplan across multiple offices

Voice over IP Interoperability: SIPc provides transparent bridging between Voice over IP protocols and traditional telephony equipment.  In addition, SIPc can transfer calls from one system to another via the Inter-SIPc eXchange (IAX™) protocol.

• Inter-SIPc eXchange (IAX)
• H.323
• Session Initiation Protocol (SIP)
• Media Gateway Control Protocol (MGCP)

Traditional Telephony Interoperability

• Robbed Bit Signaling Types
  • FXS and FXO
  • Loopstart
  • Groundstart
  • Kewlstart
  • E&M
  • E&M Wink
  • Feature Group D
• PRI Protocols
  • 4ESS
  • Lucent 5E
  • DMS100
  • National ISDN2
  • EuroISDN
  • BRI (ISDN4Linux)

Codec Support

• GSM
• G.729 (available through purchase of commercial license(s))
• G.723.1 (pass through)
• Linear
• Mu-Law
• A-Law
• ADPCM
• G.726
• ILBC
• LPC-10
• MP3 (decode only)

Fax Support